IZ*ONE Memorabilia

*[IMPORTANT] – READ CAREFULLY before you place an Order* When you buy more than $45 as one order/payment (for regular size photo cards only), you will receive a free shipping service automatically at your check out point. Not all photocards are in perfect condition. There are some defects which do occur during the manufacturing or packaging process from the manufacturer side. Therefore, refunds or exchanges are not possible for such reasons. Unlike other sellers, we do not sell photocards with any significant imperfections since we inspect every photo card carefully before packaging for the shipment. In the case of all PVC Lucky draw photocards, there are always some scratches due to material problems. Please refer to it before purchasing. If you are sensitive to the condition of photo cards, please ask us about the condition to avoid any potential problems before placing an order. [About Shipping] 1) All orders ship out from Korea to each country in the following week of its purchase, not in the same week. And we do dispatch our orders twice a week. 2)The standard delivery will usually take:-US : 1~3 weeks -Canada : 1~6 weeks-Europe : 1~4 weeks -South America : 4~8 Weeks-Asia : 2~6 weeks 3)Since the pandemic, many countries have switched to contactless delivery services, which means that packages can be left in mailboxes or held at the post office without prior notice. If a package is undelivered due to the absence of the recipient, it may be held by the post office for up to 7 days before being returned. Please check the status of your parcel from time to time. We do not have any control over the delivery process in each country and a buyer has responsibility to receive and find the undelivered package. We won?t be able to compensate you, if it is returned for this reason. [Cancellation/Return Policy] 1) All Sales are Final! No Cancellation/Returns!! You will be fully refunded in the case of defects which are made from the delivery process, not for the defects from the manufacturing side which are mentioned in our store policy regarding defects. 2) When you ask for a refund by other reason, not defects, you will be charged a 10% restocking fee and only refunded 90% of your total. Also you will be charged for the round trip shipping cost as well. 3) Please make sure your shipping address is correct on your eBay account. Missed delivery as a result of an address or name error submitted by the customer is not our responsibility. Packages returned as “Unclaimed, Undeliverable or address error” will be re-shipped at the customer’s expense. 4) For Brazil customers, we undervalue the goods to be within the customs range, so if customs asks a buyer for taxes, it is the buyer’s responsibility to resolve it, not ours. We do not accept refunds or returns for this reason. Of course, we can give you an invoice and amount that you can present to customs, so hopefully you will be proactive in resolving tax issue with Brazil customs. FAQ [How to SAVE Shipping Cost] If you want to buy multiple regular size photo cards, please put everything in your cart and place them as one order(one payment). Then you will be charged the shipping cost just once. If your order is mixed with bigger size items than regular size photo cards, you will need to pay extra shipping cost. [Defects issue] We are handling the Original Official Goods ONLY!! Don?t accept the Authenticity arguments. (No Replica or Fake goods) +Photocards are very delicate items. It can have small spots or scratches from its production process. We confirmed this issue through the manufacturer. Therefore, we always double check all the photocards very carefully so most of our goods do not have any notable defects. If we have goods with any evident defects, we will contact the buyer first. So please note that slight scratches, discolorations, or uneven cutting from its production are not a defect of the product, no reason for return of goods.